DELIVERY INFO

Have you received an SMS or call from Avinity?

Here at Avinity, we dispatch thousands of products every month on behalf of our clients and their customers. These are products offered as gifts, prizes and rewards, for loyalty recognition or points redemptions, or for insurance replacement and corporate deployment purposes.

It could be we’ve been asked to send a competition prize, a free gift with the purchase of a mobile phone contract, a replacement for a broken TV or a thank-you for a job well done. Quite literally, we could be asked by our clients to help with anything.

Avinity are specifically instructed by clients to organise the shipment of products to their customers. Hopefully you are expecting the product but feel free to contact us, should you have any queries about the delivery.

We specialise in sourcing and supplying goods as a B2B service for companies– with whom the items intended recipient has some form of relationship – and always seek to ensure the timely delivery of goods, in the most efficient and effective manner.

To achieve this, depending on the processes requested, the dispatch service may involve Avinity (or one of our carrier partners) sending the recipient SMS text messages on their mobile phone, or an email, to alert them to the following information:


  • Details of the product being sent;
  • Details of the dispatch and anticipated delivery dates
  • The name of the courier who will be delivering the parcel consignment, and possibly contact information for that carrier;
  • Specific delivery details, including the Carrier’s Tracking Reference and Estimated Time of Arrival (ETA).
  • Sometimes, an interactive delivery scheduling service may be available which allows the recipient the flexibility to decide a convenient time for the nominated carrier to attend. This will involve the recipient liaising with that carrier by the methods which are advised.



Tracking a Parcel

You can conveniently track the delivery of your product and its progress online via the following options; quoting the Tracking Reference you have been notified of and the Delivery Postcode:

For DPD deliveries, please visit: http://www.dpd.co.uk/ and enter your information into the designated boxes on the right hand side of the web page and click "Submit"

For other carriers, including dedicated delivery arrangements and goods where additional installation services are required, you can ring Avinity on 0844 555 5159 and speak to our Customer Service Team; who will be able to provide you with any necessary details you require.

Missed Deliveries

If you unfortunately miss a scheduled delivery, the carrier should leave a calling card advising you what to do next

If you wish to change details about your delivery, you need to first follow the instructions for 'Tracking a Parcel' shown above, remembering to quote both your Tracking Reference and the Delivery Postcode.

For DPD parcel tracking services, you will be able to request for:

  • the parcel(s) to be delivered to your neighbour;
  • the rearrangement of the delivery date;
  • the delivery service to be upgraded (at your own expense)
  • Or for more options, refer to the Contact DPD website page.

For all other delivery related issues, please contact us at Avinity by telephoning 0844 555 5159. Our hours of business are 8:30am – 6.00pm, Monday through Friday.